The repair price and the price of a new computer are only part of the decision. A replacement may also require application setup, data transfer, accessories, and time to test the employee's work. A repair may leave other limitations unresolved.
Describe the current condition
Record the diagnosed fault, proposed repair, other recurring issues, and whether the computer still supports the required software. Ask what the repair is expected to fix and what it will not change. Avoid treating an undiagnosed symptom as a confirmed parts failure.
Compare two complete options
For repair, include diagnosis, parts, labor, interruption, and any temporary device. For replacement, include the computer, necessary accessories, setup, migration, testing, and retirement of the old device. Mark estimates and unknowns clearly rather than presenting false precision.
Consider operational fit
Can either option run the actual workload reliably? Is the employee blocked now, and is a suitable spare available? Does the proposed device fit the business's management and support arrangements? An inexpensive purchase that cannot support the required workflow is not a useful substitute.
Define the acceptance check
Whichever option is chosen, verify important files, application access, security management, peripherals, and the original work task. Keep the old device until the authorized owner confirms the transfer, subject to the business's data handling requirements.
Use the repair-or-replace overview and request an assessment with the diagnosis and work requirements.